GPS Trackers for Field Service Workers

Field workers are a critical part of the economy. But they can be difficult to monitor accurately. Companies usually rely on employees to provide accurate information about their activities. The good news is that there is a way that you can solve this problem. You might want to use a GPS tracker. Let’s take a closer look at this technology and how it can be used.

Makes Managing Employees Easier

When using field service workers, it can be difficult to keep track of them. Often, the data will be self-reported, which can make it imprecise. When you provide a GPS tracker, you’ll be able to see reliable data, updated in real-time.

There are plenty of ways that you might want to use this information. For example, you can work out how many hours of overtime they are owed, so you can pay employees accurately.

If someone tries to claim inaccurate hours, as a way of gaming the system, you’ll have the data you need to disprove their version of events. Plus, you’ll be able to reduce administration difficulties. This will save you both time and money.

Improve Customer Communication

When you use a GPS tracker, you’ll be able to see real-time updates on the movements of workers. This will allow you to accurately give customers updates on how long it will take for a field service worker to arrive. This can help build stronger relationships.

Furthermore, you’ll be able to see how close each field worker is to the customer. This will allow you to determine who you assign to each job. Wait time is one of the critical factors a customer will consider when deciding when they review a service-based business.

Monitoring Vehicle Performance

Field service tracking will allow you to monitor the vehicles that they are using to get to jobs. If this is a company car, you can ensure that they are treating it properly. Vehicle trackers let you know if there is any hard braking. You can also monitor the amount of fuel they are using and how hot the engine is getting.

You can also use trackers to monitor packages. This can be good for delivery drivers, giving you the confidence that customer goods are arriving in good condition.

Furthermore, you can look at what route they are taking. This data can help your employees optimize the way they travel to jobs.

Maintaining A Safe Working Environment

Sadly, field service workers might be vulnerable to predation. They are lone workers, showing up in an unfamiliar environment. Because of this, a discreet GPS tracker can be a good investment. These can come with an SOS button. So, they’ll be able to let employers know if something has gone wrong. This will transmit their location, so you’ll be able to get help to them fast.

Conclusion

Field service workers are a vital part of many businesses. By using GPS trackers, you can make sure that you are giving them the support they need. Plus, you’ll be able to remotely track and monitor performance, so you can provide the best possible experience to customers.